SHIPPING

Your order usually will ship within 24-48 hours. In rare circumstances, we may take a little longer to ship your order. The usual transit time is a maximum of 3 to 4 days, but it can get shorter or longer depending on transit conditions.

​

To track your order:
On the medpicky website: Go to “my profile” > Click on “my orders” > Select “track order option”
On WhatsApp: Send a “Hi” on WhatsApp to +91-6360465822 > Select “Order query” > Select “Track my order”
In case of any delay, we will keep you informed.

​

RETURNS & REPLACEMENTS

​

While we take care to craft each product with care and precision for your delight, sometimes replacing or returning a product might be inevitable. In such cases, we believe in providing you with a transparent and hassle-free return experience for all products purchased through our website.

​

Please feel free to raise an exchange or return request if:

• You received an incorrect product

• You receive a damaged, tampered with, or leaking product (on arrival)

• The item(s) is(are) missing from your order

• There are issues with the quality or quantity of products

​

To do so, simply reach out to us via WhatsApp at +91-6360465822 and follow these steps:

​

• From the menu, select “Order related query.”

• Choose the option from: Missed product / Damaged product / Incorrect product / Quality issues / Quantity issues to proceed.

• Proceed to our effortless exchange & return portal via the link in the message.

​

Please note that we will be unable to help with returns or exchanges under the following circumstances:

​

a) If the product is damaged due to misuse/overuse.

b) If the product is used or altered by the user.

c) If the product is returned without/damaged original packaging, including price tags, labels.

d) Products purchased below 199rs sale are non-returnable and non-exchangeable.

​

​