You can receive a refund only in case of a cancellation. Once the cancellation request has been accepted, the money will be refunded within 3-5 business days. Once the refund is initiated, you will receive a confirmation email and/or SMS. We also request that you check your bank statement for refund details.

Simply send a "Hi" via WhatsApp to +91-6360465822, select "Order query” and then select “Product issues”.

Alternatively, you can drop us an email at medpicky@gmail.com or give us a call at +91-6360465822 between 10:00 am & 6:00 pm. 

In these rare instances of product issues, our team will promptly connect you, and we're happy to offer you these options: 

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(i) A substitute product that addresses your concern

(ii) Alternatively, you can opt for a coupon code valued at the product price paid, usable exclusively on the medpicky website. The validity of this coupon code will be for 60 days.